Mipkin is made by a very small team. Email is the fastest way to reach a human, and it goes to somebody who works on the app rather than a queue.
Things you can answer without us
How do I cancel Plus?
Subscriptions are billed by the store, so they are cancelled there. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions → Subscriptions. Cancelling stops the next renewal and leaves the current period running.
I paid but the app does not know
Open Settings in the app and tap Restore purchases. That asks the store directly, and works on a new phone with no account.
I want my data out, or gone
Both are in the app and neither needs us. Export gives you everything the app holds as a file. Delete removes all of it from the device permanently.
How do I turn reflections off?
Settings → Reflections on my pages. It takes effect immediately, and nothing you have written is affected.
How do I turn visiting off?
Settings → Visiting. It revokes the code you shared. If you are offline, reconnect and try again; the app will not say the code is revoked until the service confirms it.
The app went quiet
Check whether Taking a break is on in Settings. It silences reminders on purpose. Nothing expires while it is on.
I lost my companion when I changed phones
Your companion, writing and Nook stay on the device, and there is no cross-device sync today. Optional sign-in can recover a linked visiting code, not the rest of your app data. Export before you switch phones, and keep the file.
I want to delete my optional account
That account is separate from the companion and writing stored on your phone. Reconnect it in Settings and choose Delete account; this removes the account record and withdraws any linked visiting code. If you cannot open the app, use our account-deletion page.
If you are struggling
Mipkin is not a crisis service. If you are in danger, contact your local emergency service. In the US, call or text 988 for the Suicide & Crisis Lifeline. Wherever you are, findahelpline.com lists local services.
Reporting a security or privacy issue
Email support@mipkin.app with what you found and how to reproduce it. We will reply. Please give us a reasonable window to fix anything serious before publishing it.